Preparing For the Worst

Verizon Making Substantial Progress in Reconnecting Customers Post-Sandy

BASKING RIDGE, N.J., Nov. 2, 2012 /3BL Media/ — Verizon employees are making substantial progress in restoring voice and data communications, Internet and TV service to consumers, business and government clients following Hurricane Sandy’s multi-day assault on the Mid-Atlantic and Northeast.

Meanwhile, customers are able to charge their devices at many Verizon FiOS and Verizon Wireless stores, as well as several mobile stores-on-wheels, in the hard-hit New Jersey and New York areas.

Working round-the-clock since historic flooding Monday night (Oct. 29), Verizon engineers and technicians have restored backup power to four critical facilities in lower Manhattan and one on Long Island that incurred severe flood damage and lost commercial power, including the company’s headquarters at 140 West St. These facilities provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated cloud and data communications for financial services, other enterprises and government agencies.

Verizon continues efforts to restore backup power to several other critical switching facilities in lower Manhattan and Queens.

(To view a video of Verizon’s restoration efforts, click here

Fuel and Power Critical to Restoration Efforts

The availability of fuel to keep generators delivering backup power to switching facilities and other critical network equipment is an increasing challenge in hard-hit areas such as New Jersey and New York. Verizon is working with federal, state and local government officials to obtain the fuel crucial to maintaining communications and Internet access.

The company also is coordinating with commercial power companies and local authorities to resolve restoral challenges brought by downed power lines, trees and other debris; closed roads; persistently high water; and several feet of snow in some areas of the region affected by Sandy.

(NOTE: Verizon Wireline customers can receive updates at

Verizon technicians are fanned out across the region to assess and repair damaged infrastructure, replacing broken utility poles, repairing fiber-optic and copper cable, and changing water-damaged electronics.

“Thousands of our dedicated employees are bringing customers’ services back across the affected area,” said Bob Mudge, president of Verizon’s Consumer and Mass Business division. “Unfortunately, the extent of the storm damage – including lingering power outages and inaccessible roadways – in harder-hit areas like New Jersey and the New York City metro area makes full restoration a marathon and not a sprint.

“We encourage people to stay safe as they inspect and repair damage to their homes and businesses. We also ask for customers’ patience and understanding as our employees, who often are their friends and neighbors, work hard to reconnect them,” said Mudge.

Verizon has a full force of technicians, engineers and customer-service representatives who are staffing repair centers, switching offices, data facilities and other customer-assistance operations to serve customers. Verizon national and regional command and control centers remain in operation, and Verizon is in close touch with power and other service providers, local government officials and others to ensure proper coordination of restoral efforts.

Emergency communications such as 911 service have fared well from Virginia through Massachusetts. Verizon has been in close contact with 911 center directors to keep them updated and to respond quickly to any issues they have encountered.

In addition, Verizon has deployed several vehicles from its disaster recovery fleet to the New York metro area to assist emergency responders.

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